Terms of service

Last updated: October 24, 2026

Welcome to our Service. These Terms of Service (“Terms”) govern your access to and use of the platform, applications, and services (collectively, the “Service”) provided by Soulmade Agency ApS (hereinafter “Soulmade”, “we”, “us” or “our”). By accessing or using the Service, you (“User” or “you”) agree to be bound by these Terms.

1. Intermediary status & third-party AI models

• No Direct Training or Ownership: The Service acts strictly as an intermediary platform providing user-facing interfaces and tools that connect to third-party artificial intelligence models and application programming interfaces (“Third-Party AI Providers”). We do not own, train, develop, manage, or audit the underlying AI models generating content.
• Pass-Through Compliance: By using the Service, you explicitly agree to comply with all applicable terms of service, end-user license agreements (EULAs), and usage policies established by our Third-Party AI Providers (including, but not limited to, fal.ai).
• Independent Service Alterations: Because the generative capabilities rely entirely on external suppliers, we reserve the right to modify, restrict, replace, or terminate access to any specific third-party AI model or feature at any time, without prior notice or liability to you.

2. Subscription tiers, fees, and no-refund policy

• Paid Subscription Tiers: Access to certain features, higher generation limits, or premium third-party models requires a paid subscription (“Subscription Tier”). Fees are billed in advance on a recurring, periodic basis (typically monthly or annually).
• Absolute No-Refund Policy for API Downtime: You explicitly acknowledge that Third-Party AI Providers may experience server outages, latency, technical adjustments, or permanent service discontinuations. We offer no refunds, credits, or fee adjustments in the event that a Third-Party API experiences downtime, goes offline, or alters its capabilities. Your sole remedy in the event of dissatisfaction or prolonged provider downtime is to cancel your subscription for the next billing cycle.
• Pricing Adjustments: We reserve the right to change our subscription fees or billing methods at any time. Any price changes will take effect at the start of the next billing period following notice to you.

3. User-provided source material & content clearance

• User Warranty of Rights: You may upload text prompts, images, graphics, reference materials, or datasets to the Service to guide the generation process (“Source Material”). You warrant and guarantee that you possess all necessary intellectual property rights, licenses, consents, and permissions to use, upload, and process such Source Material.
• The Clearance Mandate: You are solely and exclusively responsible for clearing all trademark, copyright, privacy, and publicity rights associated with your Source Material prior to processing.
• Processing License: You grant us a limited, worldwide, non-exclusive, royalty-free license to host, store, format, display, transmit, and process your Source Material and Generated Content solely to provide and operate the Service, including communicating with Third-Party AI Providers to execute your generation requests and showing or sharing your work with the people you choose.

4. Generated assets & ownership at user’s risk

• Execution at User’s Own Risk: You may choose to utilize the integrated Third-Party AI Models to generate new assets, images, or source materials (“Generated Content”). This is done strictly at your own legal and financial risk.
• No Warranty of Originality or Copyrightability: We make no representations or warranties that Generated Content is unique, free from third-party intellectual property claims, or legally eligible for traditional copyright protections under EU or international law.
• Pass-Through Rights Allocation: To the maximum extent permitted by the underlying Third-Party AI Provider’s terms, we claim no ownership over the Generated Content and pass through all available rights and titles to you.
• Restrictions on Generated Content: You may not use Generated Content, or any other output of the Service, to develop, train, or improve artificial intelligence models that compete with the Service or with our Third-Party AI Providers, nor to reproduce or closely mimic the material on which a Third-Party AI Provider’s models were trained.

5. Eligibility

You must be at least 18 years old to use the Service. By using the Service, you confirm that you are 18 or older and, if you use the Service on behalf of a company or other organization, that you are authorized to accept these Terms on its behalf.

6. Acceptable use

You may only use the Service lawfully and in line with these Terms and the acceptable use policies of our Third-Party AI Providers. You may not use the Service to:

• Create or share content that sexualizes or exploits minors, including child sexual abuse material, or attempt to groom or harm minors.
• Create or share non-consensual intimate imagery, or sexually explicit content depicting a real person.
• Use another person’s name, image, voice, or likeness without their consent, including deepfakes and impersonation.
• Threaten, harass, or incite violence against anyone, or promote hate or discrimination based on protected characteristics.
• Promote terrorism, violent extremism, self-harm, or suicide.
• Create or spread deliberately deceptive misinformation that could harm public health, safety, or elections.
• Commit or facilitate fraud, scams, spam, defamation, or any other illegal activity.
• Infringe anyone’s intellectual property, privacy, or publicity rights, or process personal, sensitive, or biometric data unlawfully.
• Upload malware or harmful code, access systems without authorization, extract model weights, or circumvent safety filters, usage limits, or other technical protections.
• Use the Service from a country or region subject to sanctions, or after we have suspended or closed your account.

7. Enforcement and reporting

• Removal and Suspension: We may remove or disable any content, and suspend or close any account, that we reasonably believe breaches these Terms, applicable law, or the policies of our Third-Party AI Providers, with or without prior notice.
• Reporting to Authorities: We report child sexual abuse material and other illegal content to the relevant authorities and to our Third-Party AI Providers where required, and we may share relevant content and account information with them and cooperate with their investigations.
• Reporting Content to Us: You can report content that you believe breaches these Terms using the contact details in section 11.

8. Notice and takedown policy (DMCA / EU Digital Services Act)

If you believe that any content hosted on or generated through our Service infringes your intellectual property rights, you may submit a formal takedown notice to our designated agent at the address in section 11.

Your notice must contain:

1. A physical or electronic signature of the copyright owner or authorized representative.
2. Direct identification of the copyrighted work claimed to have been infringed.
3. The specific URL or location within our platform where the allegedly infringing material is located.
4. Your contact information, including an address, telephone number, and email.
5. A statement that you have a good-faith belief that the use of the material is unauthorized.
6. A statement that the information provided in the notice is accurate under penalty of perjury.

Upon receipt of a valid notice, we will expeditiously remove or disable access to the infringing material and may terminate the accounts of repeat infringers.

9. Strict indemnification and limitation of liability

• User Indemnification: You agree to defend, indemnify, and hold harmless Soulmade Agency ApS, its affiliates, officers, directors, and employees from and against any and all third-party claims, liabilities, damages, losses, costs, or legal fees (including attorney fees) arising from:
  1. Your Source Material violating any third-party intellectual property or privacy right.
  2. Your commercial or non-commercial deployment of Generated Content that results in allegations of copyright or trademark infringement.
  3. Your violation of these Terms or the terms of any Third-Party AI Provider.
• Limitation of Liability: To the maximum extent permitted by applicable law, our cumulative liability for any breach, system failure, data loss, or legal dispute shall be strictly capped at the total amount actually paid by you to us for the Service during the three (3) months immediately preceding the event giving rise to liability.

10. Governing law and jurisdiction

• Governing Law: These Terms, your use of the Service, and any disputes arising directly or indirectly from them shall be governed by, construed, and enforced in accordance with the laws of Denmark, within the overarching legal framework of the European Union, without regard to conflict of law principles.
• Exclusive Court of Law: Any legal action, suit, or dispute arising out of or relating to these Terms or the Service that cannot be settled amicably shall be subject to the exclusive jurisdiction of Byretten i København (The District Court of Copenhagen, Denmark).

11. Contact

If you have any questions about these Terms, you are welcome to contact us at: